Effective date: 2026-07-10 Version: 1.1 Governing law: Delaware (with California-resident carve-outs, see Section 15) Owner: Willhite Strategy Group ("Sentinel," "we," "us," "our"). Sentinel Audits is a service of Willhite Strategy Group, a California-based business.
Important, please read. These Terms of Service ("Terms") are a binding contract between you and Sentinel. They limit our liability, disclaim warranties, waive your right to a jury trial, and waive your right to participate in a class action. They also require you to accept specific responsibilities before we scan any website on your behalf. If you do not agree, do not use the Service.
By clicking "Start scan," submitting a domain for a basic or paid scan, purchasing a scan, or calling any Sentinel API, you accept these Terms and the Privacy Policy in force at the time of that action. Terms are versioned. The version in effect at the time of your paid purchase governs that purchase for its billing period. Free basic scans are governed by the current live version.
These Terms apply to: - The public marketing site at sentinelaudits.com and its subdomains - All free basic scans, tier-priced paid scans, and Monitor recurring scans - The public API at api.sentinelaudits.com - Any downstream artifact (report PDF, remediation Markdown file, magic-link report page, email attachment)
If you access the Service on behalf of a business, you represent that you have authority to bind that business, and "you" refers to both you personally and that business.
Sentinel provides automated scans across five audit categories: SEO, Generative Engine Optimization (GEO), Answer Engine Optimization (AEO), Accessibility (ADA / WCAG 2.1 AA baseline), and Privacy (California CCPA/CPRA, CIPA, and consent-management signals). Scans are executed by automated software using a headless browser, industry-standard libraries (including axe-core for accessibility), third-party data sources (Google Search Console, Bing Webmaster Tools, Google PageSpeed Insights), and large-language-model providers (via OpenRouter).
The Service is a tool designed to inform your compliance and improvement work; it does not perform that work for you, does not certify any outcome, and does not itself make your website compliant with any law or standard. Automated scans surface a subset of issues that trained human review would identify. Full audits, remediation, and legal defensibility require professional human review by qualified accessibility consultants, privacy attorneys, and SEO specialists.
SCANNER REPORTS MAY NOT IDENTIFY ALL ISSUES, FEATURES, SOLUTIONS, OR VIOLATIONS ACROSS ANY OF THE FIVE AUDIT CATEGORIES. Automated scans are subject to the technical limits of the underlying tools, third-party API availability, the state of your website at the moment of scan, dynamic client-side content, session-based behavior, geographic and device variance, and evolving legal standards. Category-specific limits Sentinel discloses:
THE SERVICE DOES NOT GUARANTEE FULL COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, SECTION 508 OF THE REHABILITATION ACT, THE EUROPEAN ACCESSIBILITY ACT, THE WEB CONTENT ACCESSIBILITY GUIDELINES, THE CALIFORNIA CONSUMER PRIVACY ACT, THE CALIFORNIA PRIVACY RIGHTS ACT, THE CALIFORNIA INVASION OF PRIVACY ACT, THE GENERAL DATA PROTECTION REGULATION, ANY STATE PRIVACY OR ACCESSIBILITY LAW, OR ANY OTHER STANDARD, LAW, OR REGULATION. Use of the Service does not certify, warrant, or ensure that your website is legally compliant with any of the foregoing. Use of the Service does not guarantee that no claim, demand, complaint, lawsuit, arbitration, regulatory investigation, or enforcement action will be filed or maintained against you.
Sentinel is not a certification body. Sentinel does not issue certificates of compliance. Any use of the words "compliance," "compliant," "conformance," or "conforms" in a Sentinel scan report, dashboard, marketing material, or email describes a directional signal against a public standard, not a legal determination.
Sentinel is not a law firm. Sentinel employees, contractors, and communications with Sentinel do not create an attorney-client relationship, do not constitute legal advice, and are not a substitute for legal counsel. Reports, findings, remediation recommendations, and remediation Markdown files are informational. Consult a licensed attorney in your jurisdiction for compliance decisions, litigation risk assessments, and regulatory responses.
By submitting a domain to the Service, you represent and warrant to Sentinel that:
(a) You own the submitted domain, are its authorized administrator, or have explicit written permission from the domain owner to have the Service scan it;
(b) Your submission does not violate any anti-hacking, computer-fraud, or terms-of-service restriction of the target website (including but not limited to the Computer Fraud and Abuse Act, 18 U.S.C. § 1030, and California's Comprehensive Computer Data Access and Fraud Act, Cal. Penal Code § 502);
(c) You will not use the Service to scan domains you do not own or have permission to scan, will not use the Service for competitive intelligence gathering on domains you do not own, and will not scan any domain that is a governmental system, military system, healthcare system, or critical infrastructure system without explicit written authorization;
(d) You are solely responsible for compliance decisions, remediation choices, budget allocations, and legal strategy you undertake based on any Sentinel finding or recommendation;
(e) You will not misrepresent Sentinel's findings to third parties, will not present Sentinel reports as legal audits or certifications, and will not resell Sentinel-generated content as your own audit output without our written permission;
(f) You have all necessary rights and consents to submit any email addresses, name, or contact information to the Service, and you accept the Privacy Policy on behalf of any person whose information you submit;
(g) If you are located in California, you are 18 years of age or older; if you are located elsewhere, you meet the age of majority in your jurisdiction.
THE SERVICE, INCLUDING ALL SCAN OUTPUTS, REPORTS, MAGIC-LINK REPORT PAGES, REMEDIATION MARKDOWN FILES, EMAILED REPORT LINKS, AND API RESPONSES, IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS. SENTINEL DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, TITLE, AND NON-INFRINGEMENT. SENTINEL DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; THAT ANY SCAN WILL DETECT ALL ISSUES; THAT DATA OR FINDINGS WILL BE ACCURATE, COMPLETE, TIMELY, OR APPROPRIATE FOR YOUR PURPOSE; OR THAT THIRD-PARTY DATA SOURCES OR LARGE-LANGUAGE-MODEL PROVIDERS WILL PERFORM AS DESCRIBED. YOU USE THE SERVICE AT YOUR OWN RISK.
Some jurisdictions do not allow the exclusion of certain warranties. To the extent an exclusion is unenforceable in your jurisdiction, the exclusion applies to the maximum extent permitted by law.
Free basic scans: For clarity and consistent with industry norms, all free basic scans are provided without warranty of any kind. If you receive a free basic scan, you accept that the Service is provided AS-IS with no coverage or remediation obligation.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SENTINEL'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS, ACTIONS, LOSSES, AND DAMAGES ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) FIFTY U.S. DOLLARS (US$50) OR (B) THE AGGREGATE FEES YOU PAID TO SENTINEL FOR THE APPLICABLE SERVICE DURING THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE FIRST EVENT GIVING RISE TO YOUR CLAIM. FOR FREE BASIC SCANS, BETA FEATURES, AND OTHER UNPAID SERVICES, SENTINEL'S TOTAL CUMULATIVE LIABILITY WILL NOT EXCEED FIFTY U.S. DOLLARS (US$50).
SENTINEL WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS OR REVENUES; LOST DATA; LOSS OF GOODWILL; BUSINESS INTERRUPTION; OR SUBSTITUTE-PROCUREMENT COSTS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
The foregoing limitations apply regardless of the theory of liability (contract, tort, negligence, strict liability, warranty, statute, or otherwise) and constitute a fundamental basis of the bargain between the parties.
Non-waivable liability floor (applies globally). Nothing in Sections 7 or 8 limits liability for (i) fraud or intentional misrepresentation, (ii) willful injury to a person or property, (iii) violation of law, whether willful or negligent, or (iv) any liability that cannot be limited or excluded under applicable law, including Section 1668 of the California Civil Code.
California residents additionally retain all non-waivable rights under the Consumers Legal Remedies Act (Cal. Civ. Code § 1750 et seq., including § 1751), the California False Advertising Law (Cal. Bus. & Prof. Code § 17500), the California Unfair Competition Law (Cal. Bus. & Prof. Code § 17200), and any other California statute providing rights that cannot be waived by contract.
You will defend, indemnify, and hold harmless Sentinel, Willhite Strategy Group, and their officers, contractors, and agents from and against any claim, demand, action, investigation, damage, cost, or expense (including reasonable attorneys' fees) arising out of or related to:
(a) Your use of the Service in violation of these Terms;
(b) Your submission of any domain you do not own or lack permission to scan, including any claim under the Computer Fraud and Abuse Act, California Penal Code § 502, state anti-hacking laws, DMCA, or trespass-to-chattels theories;
(c) Your representation to any third party, including a court, regulator, business partner, customer, or insurance provider, that a Sentinel report is a legal audit, compliance certification, or attorney work product;
(d) Your remediation choices, compliance decisions, business decisions, or lack thereof made in reliance on any Sentinel finding;
(e) Any claim by a person whose personal information you submitted to the Service without appropriate rights or consents.
Defense conduct. Sentinel will control the defense and settlement of any indemnified claim, provided that (i) Sentinel gives you prompt written notice of the claim; (ii) you may participate in the defense at your own expense with counsel of your choosing; and (iii) Sentinel will not settle any claim admitting your liability or obligating you to any non-monetary term without your prior written consent (not unreasonably withheld).
Details are set out in our Privacy Policy at sentinelaudits.com/privacy. Summary:
The Service relies on third-party providers including without limitation Cloudflare, Google (PageSpeed Insights, Search Console), Microsoft (Bing Webmaster Tools), OpenRouter, Stripe, Resend, and various large-language-model providers. Sentinel is not responsible for outages, changes, price changes, or terminations of those services. If a third-party service degrades or removes access, Sentinel may modify or suspend the affected portion of the Service without liability.
Free basic scans are subject to a 30-day cache window per domain. If you re-submit a domain we have scanned within the prior 30 days, we will show you your prior score and prompt you to purchase a paid scan for updated findings. This is not a limitation of the Service; it is our standard fair-use protection against re-scan abuse. If your website has materially changed and you need a re-scan before day 30, purchase any paid tier and the paid scan will supersede the cache.
Free scans include only the categories, page count, and depth described on our landing page at the time of submission. Free scans do not include the remediation Markdown file, tier-appropriate PDF report, or Monitor recurring cadence. Free scans are provided AS-IS with no warranty, no service-level commitment, and Sentinel's liability capped at US$50 per Section 8.
Paid scan tiers, page-count buckets, and prices are set out at sentinelaudits.com/order. Prices are in U.S. dollars, exclusive of taxes. Payment is processed by Stripe; Stripe's terms apply to card processing.
Recurring plans (sold by quote). Monitoring and other recurring plans are not sold from the public catalogue; they are quoted. If you buy one, it renews automatically for the same billing period until you cancel. You may cancel at any time in one step from your account dashboard, and you may also cancel by emailing [email protected]. California residents: these plans are subject to California's Automatic Renewal Law (Cal. Bus. & Prof. Code § 17600 et seq.), as amended by AB 2863 (2024), which applies to contracts entered into, amended, or extended on or after July 1, 2025. Before any change to the amount you pay, we will give you clear and conspicuous notice, in a form you can retain and including instructions for cancelling, no less than 7 and no more than 30 days before the new amount takes effect. Where the statute requires a renewal reminder, for example on a plan with a term of a year or longer, we will send it within the window the statute sets. Refunds for an auto-renewed period are available within 30 days of the renewal charge if the scan for that period has not yet been delivered.
Refunds: As set out on the order page, we offer a turnaround-time guarantee, if we miss the promised delivery window, you get a full refund. If we deliver on time and you spot an error, we re-run the affected sections at no charge. We do not otherwise offer refunds for delivered paid scans.
You may stop using the Service at any time. We may suspend or terminate your access for material breach of these Terms with thirty (30) days written notice by email; we may suspend immediately for urgent misuse (including scanning domains you do not own, exceeding API rate limits, or attempting to circumvent the cache). Sections 5, 6, 7, 8, 9, 10, 15, 16, and 17 survive termination.
Governing law. These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. This choice of law does not deprive California residents of any protection afforded by non-waivable California statute (see Section 8).
Informal dispute resolution. Before either party initiates any formal proceeding, the parties will attempt to resolve the dispute in good faith for thirty (30) days by email to [email protected], including a written description of the dispute and requested relief.
Binding arbitration. If informal resolution fails, all disputes arising out of or relating to the Service or these Terms will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, before a single arbitrator, in a location within the United States that is reasonably convenient to you. Filing fees will be paid per AAA's Consumer Rules; Sentinel will pay any AAA administrative fees in excess of $200 for a consumer arbitration. The arbitrator has authority to award any relief a court could award in an individual capacity, including reasonable attorneys' fees where a statute so provides.
Small-claims carve-out. Either party may bring an individual claim in a small-claims court in the county where you reside (or in the county where Sentinel maintains its principal place of business, at the plaintiff's election) for any claim within that court's jurisdiction, without triggering arbitration. In California, small-claims jurisdiction is up to $12,500 for natural persons.
Class action and representative action waiver. YOU AND SENTINEL AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE, COMBINE, OR JOIN THE CLAIMS OF OTHER PARTIES WHO MAY BE SIMILARLY SITUATED OR OTHERWISE PRESIDE OVER ANY FORM OF REPRESENTATIVE, COLLECTIVE, OR CLASS PROCEEDING. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be litigated in court, but all other claims remain in arbitration.
30-day arbitration opt-out. You may opt out of the arbitration clause and class-action waiver in this Section by emailing [email protected] within thirty (30) days after you first accept these Terms. Include your full name, email address on file, and a clear statement that you opt out of arbitration. Opting out does not affect any other provision of these Terms.
California residents. Nothing in this Section waives your right to (a) file a complaint with the California Department of Consumer Affairs, California Attorney General, or California Privacy Protection Agency; or (b) pursue non-waivable statutory rights under the Consumers Legal Remedies Act, Unfair Competition Law, False Advertising Law, or California Consumer Privacy Act.
Public injunctive relief carve-out (McGill). Notwithstanding any other provision of these Terms, you retain the right to seek public injunctive relief in court, meaning relief that has the primary purpose and effect of prohibiting unlawful acts that threaten future injury to the general public, under McGill v. Citibank, N.A., 2 Cal. 5th 945 (2017) and Blair v. Rent-A-Center, Inc., 928 F.3d 819 (9th Cir. 2019). Any claim for public injunctive relief must be brought in a court of competent jurisdiction, not in arbitration; the arbitration clause in this Section does not apply to such claims.
Jury trial waiver. BOTH PARTIES WAIVE THE RIGHT TO A JURY TRIAL to the fullest extent permitted by law.
Time to bring claim. Any claim must be brought within one (1) year after the cause of action accrues, or it is permanently barred, except (a) where a longer period is required by non-waivable law, or (b) for claims of which you could not reasonably have been aware, in which case the one-year period runs from the date on which you knew or reasonably should have known of the claim.
Arbitration location. The arbitration hearing will occur, at your election, (i) in the county where you reside, (ii) by videoconference, or (iii) on documents only, consistent with AAA Consumer Rules R-11.
We may change these Terms. Material changes will be posted at sentinelaudits.com/terms with a new Effective Date and an updated Version number. For active paid customers, material changes take effect at your next paid renewal. For free-tier users and one-time paid scans not yet begun, material changes take effect thirty (30) days after posting. Continued use after that effective date constitutes acceptance. If you object to a material change, stop using the Service and, if applicable, cancel your Monitor subscription per Section 13.
We maintain an audit log of every Terms version and every acceptance. If you need proof of the version in force at a particular date, email [email protected].
Entire agreement. These Terms, the Privacy Policy, and any order form or catalogue description of your specific purchase constitute the entire agreement between you and Sentinel with respect to the Service. They supersede any prior or contemporaneous communication.
Severability. If any provision is held unenforceable, the remainder remains in force, and the unenforceable provision will be reformed to the minimum extent necessary to make it enforceable.
No waiver. A failure to enforce any provision is not a waiver of that provision.
Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a sale, merger, or reorganization.
Notices. Notices to Sentinel: [email protected]. Notices to you: to the email address you provided when you accepted these Terms.
Force majeure. Neither party is liable for delay or failure to perform (excluding your payment obligations) caused by events beyond its reasonable control, including internet or third-party API outages, denial-of-service attacks, natural disasters, war, government orders, or labor disruptions. Sentinel may suspend Monitor scans during a force-majeure event without breach; if the event lasts more than thirty (30) days, either party may terminate affected orders.
Export controls. You represent that you are not a person or entity on the U.S. Treasury Department's Specially Designated Nationals and Blocked Persons List, are not located in a country subject to U.S. embargo (as designated by OFAC), and will not use the Service in violation of U.S. export controls (including EAR and ITAR).
Beta features. Any feature Sentinel designates as "beta," "preview," "experimental," or similar is provided AS-IS with no service-level commitment, may change or be discontinued at any time, and is subject to the $50 liability cap in Section 8.
Feedback license. If you send Sentinel suggestions, ideas, or feedback about the Service, you grant Sentinel a perpetual, worldwide, royalty-free, sublicensable license to use that feedback for any purpose, without obligation or attribution to you.
Publicity. Neither party may use the other's name, logo, or trademarks in marketing materials without prior written consent, except that Sentinel may include your business name in a customer list on sentinelaudits.com unless you request otherwise in writing.
No scraping of Sentinel. You may not crawl, scrape, or otherwise systematically extract content from sentinelaudits.com, api.sentinelaudits.com, or sentinel.willhitestrategy.org except through a licensed API key issued by Sentinel and used in accordance with these Terms.
No third-party beneficiaries. These Terms do not create any right in favor of any person other than you and Sentinel. Domain owners whose sites you scan without authority are not third-party beneficiaries of these Terms and must pursue any claim directly against you (see Section 9 indemnification).
Data Processing Addendum. If GDPR applies to your use of the Service and you require a Data Processing Addendum, email [email protected]; we will provide our standard DPA.
California complaint-unit disclosure (Cal. Civ. Code § 1789.3). The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
Contact. Willhite Strategy Group / Sentinel Audits · [email protected] · sentinelaudits.com
Version 1.1 · Effective 2026-07-10 · SHA-256 stamped on every acceptance record